Cookies and Tracking Technologies
Our website uses cookies and similar technologies to operate effectively and to enhance your experience. Categories of cookies used include:
- Strictly necessary cookies: required for core website functionality, such as booking forms and account login
- Performance and analytics cookies: help us understand how visitors use our website (e.g. Google Analytics)
- Functionality cookies: remember your preferences, such as language or currency
- Advertising and marketing cookies: used to deliver relevant advertising on our site and third-party platforms, subject to your consent
On your first visit, you will be presented with a cookie consent banner allowing you to accept or customise your cookie preferences. You may also manage or disable cookies through your browser settings, though this may affect certain website functions.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including satisfying legal, accounting, or reporting requirements. Booking and transaction records are typically retained for a period consistent with applicable tax and consumer protection laws. Marketing data is retained until you withdraw consent or opt out. When personal information is no longer required, we securely delete or anonymise it.
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of sensitive data in transit, access controls, secure payment processing through PCI-DSS compliant providers, and regular review of our security practices. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant regulatory authorities in accordance with our obligations under POPIA and, where applicable, GDPR. other terms and conditions may apply.